Privacy Policy

Last updated: 15/02/2026

TreadTorque Tyre Advice (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, including when you submit forms, subscribe to updates, or participate in community discussions.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also take reasonable steps to comply with applicable state and territory privacy requirements, particularly where those laws may apply to specific kinds of information (for example, health information) or certain organisations.

1. What information we collect

1.1 Personal information you provide

We may collect personal information you voluntarily provide, such as:

• Name (or display name/username)
• Email address
• Any information you include in messages, questions, comments, reviews or submissions
• Any information you include when contacting us

1.2 Information we collect automatically

When you visit our website, we may collect technical and usage information such as:

• IP address and approximate location (city/region)
• Browser type, device type, operating system
• Pages viewed, time spent, clicks, referring URLs
• Session identifiers and performance data

1.3 Sensitive information

We do not intend to collect sensitive information (such as health information). Please do not post sensitive information in public areas of the website (including comments and forums). If you choose to provide sensitive information to us, you consent to us collecting and handling it in accordance with this Privacy Policy and applicable law.

2. Why we collect and use your information

We collect and use information to:

• Provide and improve website content and features
• Respond to enquiries and requests
• Moderate, manage and publish user-submitted content (where you submit it for publication)
• Administer memberships/accounts (if enabled)
• Send updates/newsletters (only where you opt in, and you can unsubscribe any time)
• Analyse site performance and usage to improve user experience
• Protect the website and users from spam, abuse, fraud and security threats
• Comply with legal obligations and enforce our terms

3. How we collect information

We collect information when you:

• Visit or browse the website (cookies, logs, analytics)
• Submit a form (e.g., “Ask for Advice”, “Share Your Experience”, Contact)
• Subscribe to email updates (if enabled)
• Comment or participate in community features (if enabled)
• Communicate with us by email or other channels

Where reasonable and practical, we will collect personal information directly from you.

4. Cookies, analytics and tracking

We may use cookies and similar technologies to:

• Operate core website functions
• Remember preferences
• Measure traffic and engagement
• Improve performance and security

You can control cookies through your browser settings. If you disable cookies, parts of the website may not function as intended.

We may use analytics tools (such as Google Analytics or similar) to understand how the website is used. These tools may collect data such as IP address, device identifiers and browsing behaviour. Analytics settings may allow IP anonymisation and other privacy controls depending on provider configuration.

5. User-generated content and public areas

If you submit content for publication (including questions, comments, or reviews), that content may be publicly visible and may be indexed by search engines.

Please avoid sharing:

• Personal contact details (phone, address)
• Financial information
• Sensitive information (including health information)

We may edit, moderate, or remove user-generated content that breaches our Terms, is unlawful, or creates privacy/safety risks.

6. Disclosure of personal information to third parties

We may disclose personal information to third-party service providers where reasonably necessary to operate the website and deliver services. This may include:

• Website hosting and infrastructure providers
• Email newsletter and marketing platforms (if used)
• Web analytics providers
• Form processing and spam prevention tools
• Security, firewall and performance optimisation services
• Content delivery networks (CDNs)
• Customer support tools (if used)

These providers are only authorised to use your personal information to perform services for us and must handle it in line with their own privacy policies and applicable law.

6.1 Advertising and embedded content (if enabled)

If we use advertising networks or embed third-party content (e.g., YouTube videos, social media posts), those third parties may collect information via cookies or similar technologies. Their handling of information is governed by their privacy policies.

7. Overseas disclosure

Some third-party providers we use may store or process data on servers located outside Australia (for example, in the United States or other regions). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with Australian privacy requirements (where required by law).

8. Data storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, encryption in transit (SSL/HTTPS), security monitoring, and software updates.

No method of transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

We keep personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for dispute resolution, security, or compliance purposes). When no longer required, we take reasonable steps to delete or de-identify it.

9. Access, correction and deletion (removing your data)

You may request to:

• Access the personal information we hold about you
• Correct inaccurate, out-of-date, incomplete or misleading personal information
• Delete personal information we hold about you (where legally permitted)

9.1 How to request removal

To request access, correction, or deletion, contact us using the details in Section 12.
To help us verify your request, we may ask you to confirm ownership of the email address/account or provide other reasonable verification.

Important: If you have posted content publicly (e.g., comments), we may be able to remove or anonymise it, but copies may remain in backups for a limited period or may have been cached/indexed by third parties (e.g., search engines).

10. Direct marketing and emails

If you opt in to receive emails from TreadTorque Tyre Advice, you can unsubscribe at any time using the link in the email or by contacting us. We aim to comply with Australian anti-spam requirements.

11. Complaints

If you have a privacy complaint, please contact us first and we will try to resolve it promptly and fairly.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact us

For privacy enquiries or requests to access, correct, or remove your data, contact:

TreadTorque Tyre Advice
Email: info@treadtorque.com.au

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “Last updated” date revised.

We encourage you to review this policy periodically.